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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

Thank you for shopping Reserve Hat Co.! We carefully prepare and package every order from our store in Hill City, South Dakota.

 

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and shipping destination.

 

Order Processing

In-stock items that do not require shaping or customization are typically prepared for shipment within 2–3 business days.

Hats requiring professional shaping or customization may take up to 1–2 weeks before shipment. We take the time to shape each hat individually and want to make sure it is right before it leaves our store.

Please note that processing and shaping times are separate from the carrier's estimated transit time shown at checkout.

 

Custom Shaping

If you purchase a hat that will be shaped to your preference, please provide your shaping notes or preferences when ordering. If we need additional information before shaping your hat, we may contact you using the phone number or email address provided with your order.

Orders requiring additional shaping information may be delayed until we are able to confirm your preferences.

 

Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information. Please allow time for the carrier to update tracking after your package has been accepted.

 

Shipping Addresses

Please double-check your shipping address before submitting your order. Reserve Hat Co. is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address if the order has not yet shipped.

 

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of our control. Weather, holidays, carrier disruptions and other circumstances may occasionally cause delays.

We are always happy to help if you experience an issue with your shipment.

 

Lost or Damaged Packages

If your package arrives damaged, please contact Reserve Hat Co. promptly and keep all original packaging. We may request photos of the package, shipping box and merchandise so we can assist with a carrier claim.

If tracking indicates that your package may be lost in transit, please contact us and we will work with the carrier to help resolve the issue.

RETURN AND REFUND POLICY

return policy​

We want you to love your hat! If it isn't the right fit, we're happy to help.

Returns

  • Returns are accepted within 30 days of purchase.

  • Hats must be unworn, in new condition, with all original tags attached.

  • Original receipt or proof of purchase is required.

  • Refunds will be issued to the original form of payment.

Customized Hats
Because every custom hat is made specifically for you, the following are final sale and cannot be returned or exchanged:

  • Professionally shaped hats

  • Brim trims

  • Branding

  • Custom hat bands, ribbons, feathers, chains, or other added accessories

  • Any other customized or altered hats

Exchanges
If your hat is unworn and simply isn't the right size, we'll gladly exchange it (subject to availability) within 30 days.

Non-Returnable Items
The following items are final sale:

  • Customized hats

  • Gift cards

  • Clearance or marked final sale merchandise (if applicable)

Please Note
We reserve the right to refuse returns on merchandise showing signs of wear, makeup, sweat, odors, pet hair, stains, or any other condition that prevents it from being sold as new.

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