return policy​

We want you to love your hat! If it isn't the right fit, we're happy to help.

Returns

• Returns are accepted within 30 days of purchase.

• Hats must be unworn, in new condition, with all original tags attached.

• Original receipt or proof of purchase is required.

• Refunds will be issued to the original form of payment.

Customized Hats
Because every custom hat is made specifically for you, the following are final sale and cannot be returned or exchanged:

• Professionally shaped hats

• Brim trims

• Branding

• Custom hat bands, ribbons, feathers, chains, or other added accessories

• Any other customized or altered hats

Exchanges
If your hat is unworn and simply isn't the right size, we'll gladly exchange it (subject to availability) within 30 days.

Non-Returnable Items
The following items are final sale:

• Customized hats

• Gift cards

• Clearance or marked final sale merchandise (if applicable)

Please Note
We reserve the right to refuse returns on merchandise showing signs of wear, makeup, sweat, odors, pet hair, stains, or any other condition that prevents it from being sold as new.